The Insurance Company Claim Hotline Numbers are at the bottom of this page,
but please read the Claims general information first before you call.
Claims general information
A claim should be notified to your Insurer or Broker as soon as possible after it has occurred. If you are a person who is authorised to make a claim (see below), please telephone the Insurer's Claim Hotline number listed below. If it is not listed, or you need assistance please Contact us
With property damage claims, because it is not your money that you are spending to repair the damage, you first need to refer the claim to the Insurer. The Insurer will often pay the repairer direct, so you don't have to wait to get your payment reimbursed.
The only reason that you would undertake immediate repairs would be - if by not doing something straight away, the damage gets worse. Generally if you spend a few hundred dollars on emergency repairs to prevent further damage this will be accepted by the Insurer.
It is not a good idea to commence cleaning up the damaged property until the assessor has inspected it, unless it is essential for access, for hygiene, or it is causing more damage. Don't dispose of damaged property before it has been inspected, unless your Insurer agrees to this. With smelly, wet or burnt items, you could move the items to a more suitable area such as to your garage, patio, shed or outside under a tarpaulin, etc.
If you have a vehicle claim while out on the road, please give your registration number to the claims staff and they can probably use it to find out your policy number and then assist you with processing your claim.
To be able to submit a General insurance claim you will need to be either –
- an insured person named on the policy,
- a director of the Company that is named on the policy, or
- a person who has previously been advised to the Insurer or Broker who is an Authorised Person. This could be a Manager, a Body Corporate Secretary, a spouse or any other person that the named Insured has authorised. If the Insured is with you when you ring, they can verbally advise the claims officer that they can deal with you, or they can ring up Claims themselves and authorise you.
To be able to submit a Life insurance claim you will need to be either –
- a policy owner for Ordinary Life insurance, Trauma Insurance and Income Protection Insurance,
- the insured for policies owned by a Superannuation Trustee, or
- an Executor of an Estate or other party entitled by law
Before you call to put in a claim, make sure that you have something to write on with you to take down the claim officer's name, the claim number when it is allocated, and any fax numbers or addresses for documents to be sent to.
It is critical that you do not lose the claim number, and that every single email or each page you post or fax to Claims has the claim number on it. There are hundreds of emails and pages of documents sent to them every day, so please take care that yours end up in the correct file. If you are unhappy or confused with your experiences with a claim please Contact us for assistance.
Insurance Company Claim Hotline Numbers for General Insurance policies.
Make sure you have the policy number or the claim number and something to write on before you ring.
||1300 728 997
||Property 1300 761 195, Liability 1800 222 123
||13 10 13
||1300 650 540
||1300 785 544
||1300 734 617
||Bus hrs (07) 3442 3333, After hrs 1300 552 446
||(02) 9200 4000
||(03) 8646 0200
||1300 249 268
||(02) 8274 8177
||1300 880 037
||(02) 9930 9580
||13 24 80
||Bus hrs (07) 3135 7900, After hrs 1800 022 444
||(07) 3227 5777
||1800 112 481
||(07) 3210 0666 GT Accident Assist 1800 783 251
||(02) 9307 6600
||(07) 3624 9419
|Insure That (through Proclaim)
||(03) 9660 5200
||1300 5644 7687
||1300 442 676
||1300 586 539
|Mansions of Australia
||1300 302 868
|MB Insurance Group
||(02) 9966 9777
||(02) 9252 1040
||1800 684 669
||1300 268 374
||13 37 23
||1300 855 230
||(03) 8862 2600
||(07) 3003 1673
|Strata Unit Underwriters
||1300 668 066
|Underwriting Agencies of Australia
||(07) 3272 7502
||1300 888 073
||13 26 87
Life Insurance, Income Protection, or Trauma Insurance claims
Please contact the insurance company direct as per their telephone number noted in their Product Disclosure Statement to lodge your claim, or Contact us